§ 1. General Provisions
1. The online store at www.hoom.co is operated by Hoom Maksymilian Robiński, ul. Młyńska 12/118, 61-730 Poznań, Tax ID: 7842455868, REGON: 362160453.
2. This document defines the rules for using the Store and the principles for concluding and executing contracts for the sale of furniture and accessories.
3. Email address for contact and complaints: [email protected], tel: +48 537 848 555.
4. Acceptance of these Regulations is voluntary but necessary to place an order.
§ 2. Production specifics and material properties
1. Make-to-Order System: All furniture (Products) are custom-made for each individual Customer order. The Seller does not sell ready-made stock items.
2. Non-Pre-fabricated Product: Each piece of furniture is made according to the specifications chosen by the Customer (model, dimension, color, edge type, finish). These products constitute non-pre-fabricated goods within the meaning of Article 38, point 3 of the Consumer Rights Act.
3. Wood Properties: Solid wood is a natural and "working" material. Micro-cracks, changes in structure, visible grain, or natural discolorations are inherent characteristics of the raw material and do not constitute a defect in the goods, provided they do not affect structural stability.
4. Dimension Tolerance: Due to manual production, the permissible difference in the dimensions of the finished furniture is +/- 1.5 cm compared to the specification.
§ 3. Conclusion of contract and payments
1. The information on the Store's website constitutes an invitation to enter into a contract.
2. The agreement is concluded upon confirmation of order acceptance by the Seller and receipt of payment.
3. Payment methods:
◦ Split payment (50/50): 50% advance payment with the order, 50% before shipment (after photographic documentation of the finished furniture is sent).
◦ One-time payment: 100% of the order value paid upfront.
◦ 0% Installments: payment via an external banking operator.
4. The goods remain the property of the Seller until full payment of the price.
§ 4. Fulfillment, Delivery, and Maintenance
1. Lead time: Up to 45 business days from the date of payment receipt or confirmation of credit approval. This period may change only with the Customer's explicit acceptance in the order confirmation.
2. Delivery: Products are delivered by specialized courier companies (Carriers) or by the Seller's dedicated transport. The delivery service includes assistance from the driver with carrying the furniture only if this option has been explicitly specified in the Order.
3. Unpacking obligation: To maintain the optimal properties of natural wood, it is recommended to completely unpack the furniture from foil and transport protection within 7 days of the delivery date. Leaving the Product in sealed foil packaging for an extended period may lead to blistering or warping of the raw material, which may be considered a result of improper storage of the goods by the Customer.
4. Risk and transport damage: The Seller is responsible for any non-conformity of the goods with the contract arising during transport until the moment of delivery to the Customer. It is recommended that the Customer inspect the shipment in the presence of the courier and, in case of visible damage to the packaging or Product, draw up a damage report. The absence of a report does not exclude the right to make a complaint, but it may affect the processing time.
5. Humidity: The optimal air humidity for solid wood furniture is 45-60%. Using furniture in other conditions (e.g., excessively dry air) is at the sole risk of the Customer.
§ 5. Right of Withdrawal (Returns)
1. In accordance with Article 38, point 3 of the Consumer Rights Act, the Consumer does not have the right to withdraw from a contract (return without stating a reason) for furniture made to individual order.
2. The right to return within 14 days applies only to the purchase of ready-made goods (e.g., accessories, care products, stain samples), provided they have not been opened or used.
§ 6. Complaints and Warranty
1. The Seller is liable for any non-conformity of the goods with the contract, in accordance with the provisions of the Consumer Rights Act (Chapter 5a).
2. Complaints should be submitted to: [email protected]. The Seller will review the submission within 14 days.
3. Quality Guarantee: The Seller provides a guarantee for structural stability for a period of 24 months (consumers) or 12 months (businesses).
4. For B2B Clients, liability under the statutory warranty for defects is excluded (Article 558 § 1 of the Civil Code).
§ 7. Personal Data Protection (GDPR)
1. The data controller is Hoom Maksymilian Robiński.
2. Data is processed solely for the purpose of contract fulfillment, invoicing, and defense against claims.
3. Full information about Client rights can be found in the Privacy Policy available on the Store's website.
§ 8. Final Provisions
1. In matters not regulated by these General Terms and Conditions of Sale, the provisions of Polish law shall apply.
2. A Client who is a Consumer has the option to use out-of-court methods for handling complaints and pursuing claims (e.g., through the assistance of a municipal or district consumer ombudsman or Provincial Inspectorates of Trade Inspection). Information on these procedures is available, among others, at the offices and on the websites of the relevant authorities, as well as on www.uokik.gov.pl.
3. The court with jurisdiction over disputes with business Clients (B2B) is the court locally competent for the Seller's registered office.
4. These General Terms and Conditions of Sale apply to orders placed from January 26, 2026.