General Provisions
These terms and conditions, hereinafter referred to as the “Terms and Conditions”, set out the rules for using the online store located at the URL www.hoom.co, hereinafter referred to as the “Shop”.
The store is run by Maksymiliana Robiński, ul. Młyńska 12, 61-730 Gniezno, NIP 7842455868, REGON 362160453.
Every person before using the store should read its Terms and Conditions. Making purchases in the Store requires the Customer to have an active and efficient email account.
Types and scope of activity of the Store
Through the Store, distance sales are carried out using the Internet network of assortment in the field of interior equipment, furniture.
The offered items are new and all are made by hand to individual order.
Privacy Policy
By filling in the purchase form and ticking the box next to the relevant declaration, the Customer consents to the collection and processing of his personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) — hereinafter referred to as “GDPR” or “GDPR Regulation”. The Administrator of Personal Data is Hoom Maksymilian Robiński, ul. Młyńska 12, 61-730 Poznań, NIP 7842455868, REGON 362160453 contact details: info@hoom.co, +48537848555 Only personal data provided by the Customer voluntarily are collected. The data are processed for the purpose necessary to comply with the provisions of these Regulations, and in particular for the purpose of:
a) conclusion of the contract of sale of the ordered goods,
b) delivery to the Customer of the goods for which the Customer has placed an order,
c) issue a document confirming the transaction of sale of goods,
d) posting transactions in the Store's IT accounting system for the period required by law and storing personal data in the IT accounting system in order to ensure the history of commercial transactions made by the Shop,
e) storing the Client's personal data in the Client database.
With additional consent given by the Customer, the collected personal data may also be used for promotional and marketing purposes, including in particular in order to present to the Customer the commercial offer of the store and other marketing information related to the Store.
In the case of subscribing to the newsletter and agreeing to receive it in the process of registration or placing an order (consent to receive commercial information electronically), it is only necessary to provide for this purpose the e-mail address to which commercial information from the Administrator will be sent. The Customer may unsubscribe from the sending of such information at any time by logging into his account in the Store or by clicking on the unsubscribe link located in the footer of each newsletter.
The data provided during the placing of the order are also processed by the following entities in the specified scope: name, address, telephone, e-mail indicated as the delivery address are transmitted to the transport companies in the form of a label/bill of lading which is at the same time an order for delivery of the parcel. Depending on the type of shipment selected, the following are transferred:
a) Courier DHL/K-EX/SUUS/DPD
The Customer at any time has the right to access the content of his personal data and the right to correct them and request their deletion; the Administrator informs that the Customer is not obliged to provide his personal data, however, the refusal to provide them will prevent the correct performance of the services specified in the Regulations and the services resulting from the contract concluded between the Store and the Customer. The collected data is carefully protected in accordance with applicable regulations. The administrator makes every effort to ensure the appropriate level of security of the stored data. Cookies are used in the Store. When the Customer visits the Store website, the Store system sends at least one Cookie file to the Customer's computer, in order to uniquely identify the browser. The store server automatically records the information sent by the Customer's browser during the display of the websites. Server logs may include information such as the network request, IP address, browser type and language, and the date and time the request was sent. This information allows us to improve the quality of our services by identifying and storing customer preferences and tracking trends, such as how our website is searched. The Customer may prohibit the receipt of cookies, thus remaining anonymous, although by not allowing the registration of cookies, the Store will not be able to identify the Customer or his preferences. Detailed information about Cookies is contained in the Cookies Policy available in the Cookies tab.
The Store informs Customers that the services offered through the Store are provided through the public Internet network. In view of the above, the Store draws the attention of Customers to the fact that the use of the Store's services may involve risks related to the interference of third parties in the transmission of data transmitted via the Internet between the Store and the Customer.
Information on the rules and methods of fixing, securing and making available by the Store to the other party the content of the concluded contract:
a) The content of the concluded contract shall be recorded, secured and made available by sending an appropriate e-mail after the conclusion of the Sales Agreement.
b) The content of the concluded Sales Agreement shall be consolidated, secured and made available by sending the content of the concluded contract to the Customer to the specified e-mail address or by providing the Customer with the Order specification and proof of purchase.
c) The content of the concluded contract is additionally fixed and secured in the ICT system
Service Providers and made available at any request of the Customer.
Technical requirements
In order to use the Store correctly and undisturbed, the Customer's station/terminal device must meet the following minimum technical requirements:
a) an active internet connection,
b) 800 MHz processor or higher,
c) enabled acceptance of cookies and Java Scripts
The Store is not obliged to supply the above devices and/or software.The installation of the software referred to in paragraphs 1 and 2 is the subject of a separate license agreement between the Customer and the licensor.
The website of the store is matched to the screen resolution. In order to use the Store correctly and undisturbed, the Customer's station/terminal device must meet the following minimum technical requirements:
a) an active internet connection,
b) 800 MHz processor or higher,
c) enabled acceptance of cookies and Java Scripts
The Store is not obliged to supply the above devices and/or software.
The installation of the software referred to in paragraphs 1 and 2 is the subject of a separate license agreement between the Customer and the licensor.
The website of the store is matched to the screen resolution
Rules for making purchases
The information provided on the Store's website, including information about the products presented, and in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code.
Before confirming the purchase, the Store provides the Customer with the following information:
a detailed description of the product and its characteristics;
the total price of the ordered products including taxes, as well as the fee for transport, delivery or postal services and a summary of the total amount of the order with the selected delivery option, information on the method and date of payment and that on the method and date of performance of the service by the entrepreneur.
Making the purchase of the Product does not require registration in the Store
Placing an order is done via e-mail, by phone or using the form, available on the store's website in the summary of the shopping cart
purchases (the method of placing an order is chosen by the Customer), in which the Customer provides the following data:
a) Full name or company name
b) Email address
c) Phone number
d) PESEL or NIP No
e) Address data for shipment
The Customer places an order after familiarizing himself with the information specified in the content of the Store Regulations and the information indicated in paragraph 2, which will be displayed in electronic form at the last stage of filling out the electronic form preceding the expression of the will to be bound by the contract by clicking on the button “I confirm the order” or when placing an order by phone or e-mail by confirming the order in the sent message.
After reading the collected information specified for a given Customer's order, the Customer expresses his will to be bound by the contract by pressing the button “I confirm the order”
All prices quoted on the Shop's website are in Polish zlotys and include VAT. The price displayed in the summary of the basket by placing the order takes into account the shipping costs according to the option chosen by the Customer.
The store obliges to deliver things without defects.
The order is considered accepted for execution after confirmation by the Store of acceptance of the order placed by the Customer.
a) confirmation of acceptance of the order is sent automatically after placing the order by the Customer;
b) The Store may suspend the acceptance of the order in case of doubt as to the veracity or reliability of the data indicated by the Customer in the registration form. In this case, the Store will immediately contact the Customer in order to clarify the doubts in question.
c) In case of unavailability of parts of the products covered by the order, the Customer is immediately informed about it. The customer decides whether the order is to be partially fulfilled or canceled in full.
The Customer and the Store are bound by the price of the Product in force at the time of placing an order for it.
The following payment methods are accepted in the Store:
a) ordinary transfer,
(b) electronic payment system.
The deadline for payment is 3 days from the date of receipt of confirmation of acceptance of the order by the store.
The contract is deemed to have been concluded at the moment of payment by the Customer, after prior receipt of confirmation of acceptance of the order for execution.
The ordered goods are sent in about 45 working days from the posting of the amount due for the product in case the goods are in stock, in the case of orders executed at the individual request of the Customer, the customer is notified of the order execution date by e-mail or telephone.
Shipments are sent via the courier company DPD/DHL/K-EX/SUUS or private carriers. Shipping costs are determined individually or are visible after adding the product to the cart.
The cost of foreign shipments is determined individually with the Customer — depending on the destination of delivery.
The Customer will be notified of the shipment of the goods by e-mail. When choosing a courier package, the Customer will receive by e-mail the parcel number. The shipment can be located at the following address sent by e-mail or telephone by the Seller.
If the goods are to be sent by the Store to the Customer who is a consumer, the risk of accidental loss or damage to the item (goods) passes to the Customer at the moment of its delivery to the Customer. The delivery of a thing (goods) is considered to be entrusted by the Store to the carrier, if the Store had no influence on the choice of the carrier by the buyer.
Together with the product, the Store sends an information form (notice on withdrawal from the contract) and a form for withdrawal from the contract (does not apply to products made on an individual order) — the forms are attached No. 1 and 2 to these Regulations.
A receipt or invoice confirming the purchase is sent with the Product.
The customer is obliged to provide the complete data necessary for the correct issuance of the invoice:
a) Name/company name,
b) Address of residence/registered office,
c) NIP number (in the case of companies), PESEL number (natural persons),
d) Order number,
e) Correspondence address
Each Customer registering and/or placing an order agrees to receive at the e-mail address provided by him information related to the course of the transaction, notifications about changes in these Regulations.
Other information concerning the operation of the Website, as well as containing commercial information about new products or services of the Website, about promotions of the Website and products promoting the products of the Administrator's partners will be sent only to those Clients who have expressed their consent to this.
Rules for making purchases
1. With regard to complaints, the Customer who is a Consumer may exercise the rights granted by the provisions of the Civil Code Act of 23 April 1964 (Journal of Laws no. 16, item 93 as amended) and the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014 item 827 of 24 June 2014).
The Store is liable to the Customer under the warranty if the item sold (goods) has a physical or legal defect. A physical defect consists in the incompatibility of the thing sold (goods) with the contract. In particular, the thing sold (goods) is incompatible with the contract if:
(a) it does not have the properties that the good of this kind should have by reason of the purpose indicated in the contract or resulting from the circumstances or purpose;
b) does not have the properties, the existence of which the Store has assured the Customer, including by presenting a sample or pattern;
c) it is not suitable for the purpose that the Customer informed the Store at the conclusion of the contract, and the Store has not made a reservation about such purpose;
d) was delivered to the Customer in incomplete condition.
Complaints regarding the ordered goods can be submitted by e-mail to the address info@hoom.co.
When submitting a complaint, please provide the following data: name and surname of the Customer, address, data allowing identification of the sale (e.g. login, order number, date of transaction), subject and reason of complaint, contact details.
When determining how to fulfill the obligations of the Store in the scope of the submitted complaint regarding the occurrence of physical or legal defects of the goods, the Customer who is a consumer, has the right to submit a declaration of price reduction or withdrawal from the contract, unless the Store immediately and without excessive inconvenience to the Customer exchanges the defective item for free from defects or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the seller (Shop) or the Store has not fulfilled the obligation to replace the item with a defect-free one or remove the defect.
If the Customer is a Consumer, he may, instead of the removal of the defect proposed by the Store, demand the replacement of the goods with a defect-free one or, instead of replacing the goods, demand the removal of the defect, unless bringing the goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Store. When assessing excessive costs, account shall be taken of the value of the item free of defects, the type and significance of the defect found, as well as the inconvenience to which the Client would be exposed by another means of satisfaction.
The customer may not withdraw from the contract if the defect is insignificant.
Color discoloration, knots, cracks, defects occurring in the product are the intended goal of the Designer, testify to the natural origin of wood and are not subject to complaints.
Complaints submitted by the Customer will be considered within 14 days from the moment of their submission. Failure to make a statement within this period shall be deemed to be a recognition of the claims submitted by the Customer.
The Customer will be notified of the resolution of the submitted complaint by the same means as the complaint was sent, unless the Customer provides another form of contact. The resolution of the complaint will be additionally sent electronically to the e-mail address indicated by the Customer.
In case of a positive resolution of the complaint, the Store sends the Customer the Goods free of defects or with a defect removed within a reasonable time. If repair or exchange for a new product is not possible for the reasons indicated in paragraphs 5 and 6, the Store, in accordance with the alternative request submitted by the Customer — will reduce the price or refund the equivalent of the price of the product, plus shipping costs.
2. The quality guarantee is granted for a period of 24 months, which is counted from the date of purchase of the Goods.
3. The Customer is obliged to accept, then open and inspect the Goods received from the Supplier in the presence of an employee of the Supplier. If damage is found in transport, the Customer writes a damage report with the Supplier's employee, which he then transfers to the Seller.
4. The condition for submitting a claim for damage in transport is to send together with the complaint a report of damage written only at the time of receipt of the Goods.