FAQ

Frequently Asked Questions

Below you will find answers to frequently asked questions. If you do not find enough information here or answers to all of your questions, please contact us in the most convenient way for you.

FAQ - Care

How to take care of a wooden table?
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Furniture made of natural materials change over time. They need special care and attention, just like you and me. Here are simple tips that will tell you how to take care of wooden furniture, so that you can enjoy their beauty for a long time.

Blat olejowany czy lakierowany?
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FAQ - Customization

What kind of wood are you using for your tables?
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We work only with solid wood. We do not use veneers or wood-like products. We have access to almost all European and exotic species.

Mostly we use such species of wood as:

  • Oak
  • Ash
  • American Walnut
  • Teak

These are one of the hardest and most durable wood species. You can learn more about wood types from our article:  What kind of wood to choose on the table.

Can you change the dimensions of the products?
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Yes, the dimensions of our products can be freely changed. There are three standard dimensions available for each product on our website. If you are not completely satisfied and want to modify it, please visit our table configurator or contact us directly. We will be happy to help.

What color can I choose for a table base?
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It’s important that you will get a table that suits your interior perfectly. You can choose the colors of the table base from the RAL color palette.

 

Is it possible to prepare a table based on my own project?
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Of course! We really like such challenges. Contact us via phone, email or chat so we can talk about it and make a dream table for you.

CONTACT US

Do you produce folding tables?
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Yes, we do. Write to us on a chat or via e-mail and tell us about your expectations. How many people should sit at the table when it’s closed and how many of them should be able to sit when it will be open.

We will be happy to advise you in terms of dimensions and possible ways of folding your table. We will prepare for you an individual evaluation. You can  also use our dedicated configurator:

CONFIGURE YOUR TABLE

Do you make marble tables?
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Yes, of course. Here you can check our designs of marble tables.

If you want to compare available marbles, click on the button below.

WHICH MARBLE SHOULD I CHOOSE ON THE TABLE?

FAQ - Orders

Gdzie można zobaczyć Wasze stoły na żywo?
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Poniżej lista showroomów naszych partnerów, w których można obejrzeć nasze stołu:

  • Hoom, Młyńska 12/118, 61-730 Poznań
  • Euforma, Puławska 108/112, 02-620 Warszawa
  • Euforma, aleja Grunwaldzka 481, 80-953 Gdańsk
  • Euforma, Tadeusza Kościuszki 27, 85-079 Bydgoszcz
  • BBHome, Burakowska 5-7, 01-064 Warszawa
  • Smak Studio, Prez. Gabriela Narutowicz 16, 90-135 Łódź
How can I place an order?
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You can place your order in many ways. Choose the one which is the most convenient for you:

  • directly through our website
  • via phone call
  • by e-mail
  • on our website chat

Provide information on which product you want to order. Give us all details like dimensions and a selected variant. We will prepare a contract and send it to you with a prepayment invoice.

What is the deadline for order completion?
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To obtain order delivery date, please check our product description. Average delivery time is 45 business days. If you need faster delivery, please contact us. The possibility of speeding up depends on the product’s complexity and a period of time when an order is placed.

FAQ - Payment

How can I pay for my order?
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You can pay for your order in several ways. We Accept:

  • payments with Mastercard, Visa, Maestro
  • Traditional bank transfer (wire)
  • By PayU payment gate

If you want to pay for the order in two installments, please contact us before submitting it. In this case, we accept the first payment when placing the order, and the second after it is made, before it is shipped. We confirm the completion of your order with photos.

Is it possible to divide the payment into instalments?
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Yes, you can divide the payment into installments in one of the following ways:

  • Two equal installments of 50% each. We accept the first payment when you place the order and the second after the product is made and ready for shipment. We confirm your order with photos. For each order, we prepare a contract containing all our arrangements.

To choose this method of payment, please contact us via phone, email or chat.

  • 3 – 36 installments. We cooperate with the popular payment platform PayU that allows you to pay in installments. This online procedure takes only a few minutes.

How do you use this payment method?

1. After adding the product to the cart, select payment via PayU.
2. Choose the number of instalments you are interested in – from 3 to 36.
3. Fill in the online application. Specify the source and amount of your income. (You don’t need a workplace certificate).
4. Your application will be verified by the lender (a bank that cooperates with PayU).
5. After a positive credit decision, you will get a contract.
6. The last step is the confirmation of your purchase.

FAQ - Shipment

How do you ship your tables?
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The courier service is delivered by a private transport company. The company guarantees same-day delivery. Thanks to this, we are sure that our products are safe during transport and you will be able to enjoy their beauty right after unpacking.

The service does not include carrying in furniture.

Will the table be shipped in one piece?
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We usually send our tables in one piece. They do not require any assembly.
If you anticipate any problems during transport, we can ship the table’s top and legs separately. If there is such a need, please let us know about it earlier.
Our tables are extremely easy to assemble and it only takes a minute to DIY.
There are several models in our offer that, due to their construction, must be shipped assembled.

To which countries do you ship your products?
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We ship our products all over Europe. Delivery to countries outside the European Union can be negotiated and calculated individually.